Privacy policy

At Fiorenz, we take your privacy and security very seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases.

  1. Information Collection

We collect personal information when you make a purchase, subscribe to our newsletter, or contact us. The information we may collect includes:

Full name Email address Shipping address Phone number Payment details

  1. Use of Information

The collected information is used to:

Process and ship your orders. Respond to inquiries and customer service requests. Improve our services and website functionality.

  1. Data Protection

We take appropriate security measures to protect your personal data. However, no data transmission or storage system can be guaranteed to be completely secure.

  1. Cookies

We use cookies to enhance your experience on our website, store your preferences, and provide personalized features. You can set your browser to refuse cookies, but this may affect your experience on the website.

  1. Sharing of Information

We do not share your personal information with third parties unless necessary to process and deliver your orders (e.g., shipping companies or payment service providers).

  1. Processing and Shipping

Processing time: 1 to 3 business days Free shipping: Delivery within 3 to 7 business days Express shipping: Faster delivery, excluding processing time

  1. Return and Exchange Policy

Returns and exchanges: We accept returns and exchanges within 30 days of receiving the product. Conditions: The product must be returned in its original packaging and in good condition. Return process: To initiate a return, please contact us via email at info@fiorenz.com.

  1. Data Protection Rights in the European Union and Germany

If you are located in the European Union or Germany, you have additional rights under the General Data Protection Regulation (GDPR), including:

The right to access, correct, or delete your personal data. The right to object to or restrict the processing of your data. The right to data portability.

If you wish to exercise any of these rights, please contact us at info@fiorenz.com.

  1. Changes to This Privacy Policy

Fiorenz reserves the right to modify this Privacy Policy at any time. Changes will be posted on this page, and the update date will be indicated at the top of the page.

  1. Contact

If you have any questions about this Privacy Policy or how we process your personal data, please contact us:

Email: info@fiorenz.com Website: www.fiorenz.com

We appreciate your trust and thank you for choosing Fiorenz!