Shipping policy
Order Processing and Preparation
After your order is confirmed, our team will process it and prepare it for shipment within 1 to 3 business days.
Shipping Methods and Delivery Times
We offer the following shipping options:
- Free Shipping: Estimated delivery time of 5 to 12 business days after order processing.
- Express Shipping: Faster delivery available (exact delivery time may vary depending on location).
Shipping Costs
- Free Shipping: Available for all orders at no additional cost.
- Express Shipping: The cost will be calculated and displayed at checkout.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number that allows you to monitor the status of your delivery in real time.
Return, Exchange, and Refund Policy
We accept returns and exchanges within 14 days of receiving your order.
To initiate a return or exchange, please contact us via email at info@fiorenz.com.
Important Notes:
- Delivery times may vary during holidays or periods of high demand.
- Please make sure the shipping address is entered correctly. We are not responsible for deliveries to incorrect addresses.
For more information or questions, please contact us through our official channels.